- Oversees the day-to-day activities of field service engineers responsible for the installation, repair, and preventative maintenance of thermal and rheology instruments. Manages the available resources to ensure proper territory coverage and ensure that reasonable response times are met.
- Responsible for the development, communication, and achievement of annual revenue goals.
- Responsible for the selection, development and evaluation of field service engineering personnel in order to ensure the efficient operation of the department.
- Reviews maintenance contracts to ensure agreements are being met.
- Establishes and maintains optimum level and mix of spare parts inventory.
- Reviews territory activities and makes recommendations for territory realignment and personnel assignment.
- Maintains communication with field service engineers, customers, R&D, and technical specialists in resolving technical problems and/or bringing problems to their attention.
- Knowledge normally acquired through completion of a four (4) year degree in Electronics Engineering or other related technical field, or equivalent combination of education and experience; and 5 – 6 years’ progressively responsible field service experience; 2 years of which should have been in a lead capacity with responsibility for the training and development of technical field service personnel.
- Knowledge/training with thermal analysis and rheology instruments required.
- Ability to organize and prioritize work activities and to handle multiple projects simultaneously
- Ability to make practical decisions without appreciable direction or advance preparation
- Strong interpersonal skills to effectively deal with customers and co-workers.
- Ability to travel by car or plane up to 50%
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.