Waters Corporation

  • Field Service Engineer I

    勤務地 JP-13-Tokyo
    Field Service
    Regular Full-Time
  • 概要

    This Field Service Engineer will be responsible for building customer relationships and maintaining complete customer satisfaction in the territory.  The successful candidate will engage customers, listen to their issues and needs, and work with them to bring about a resolution in an expedient and professional manner. 


    • Provides customer support; training, diagnoses and troubleshoots customer problems, assists with parts management issues.
    • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
    • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
    • Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
    • Establishes and maintains prompt professional communications with customers and internal resources.
    • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.



    ・顧客の装置販売後のサポートを提供します。 、納品 診断、トラブルシューティング、部品の供給

    ・現在サポートされているすべての装置モデルとアクセサリを修理、インストール、 アプリケーションソフトウェアの知識が必要です。


    ・さまざまな報告書、ログ、サービスおよび修理活動の文書を作成します。 製品信頼性レポートへの入力用のサービスレポートを作成します。





    ・サービス製品およびサービスに関して顧客に情報を提供します。 サービス商品の契約を効果的に販売する。



    • Knowledge normally acquired through completion of a four (4) year degree in electronics, instrumentation or other closely related field or equivalent combination of education and experience. Prior field service experienceis highly desirable.
    • 0 -5  years experience in the service, repair and installation of company produced and supported instruments and accessories. Prior experience with thermal and/or rheology products highly desirable.



    ・分析装置サービス経験者。 熱および/またはレオロジー製品のサービスエンジニア経験は非常に望ましい。


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